Friday, July 13, 2007

Airline travel the new Purgatory

Have you had to fly anywhere lately? What a trip. And I mean that in the worst way.

Disclaimer: the American Airlines ticket agent, Barbara Hopkins stationed in North Carolina, felt like our real, working partner as she helped us unscramble the goo we created from changing almost everything about our reservations to accommodate this blasted surgery. We changed cities, dates, number of people flying, everything. But Ms. Hopkins calmly guided us through the adds and drops. She was terrific.

Actually, the airport staff was helpful, too. Especially the wheel-chair wranglers.

Hmmm. Now that I think about it, the flight crew were nice, too. Harried, but nice.

If the people were nice, why do I think of flying as Big Trouble? I'm not alone. When was the last time you boarded a flight filled with happy people? (You cannot count flights to and from Cancun.) Seriously, remember when flying was fun?

Part of the problem is mine. I don't like pretending I'm a sheep. Part of the problem is Homeland Security. Idiots.

The biggest problem, I think, rests with the airline business model. They lost us (as happy travelers) years back when they decided to pack more and more people into smaller and smaller spaces. Greed is our co-pilot.

I have the solution.


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